INFORMATION
Purchase Conditions
Last updated: August 31, 2026
1. General Provisions
1.1. These Terms & Conditions govern the purchase of physical products and digital content through the Nerta Studio online store.
1.2. The seller operating the online store is:
Nerta Studio
Individual Activity
Individual Activity Certificate No.: [NUMBER]
Email: info@nertastudio.com
Phone: +370 629 52930
1.3. In these Terms & Conditions, the term “Customer” means any individual or legal entity placing an order through the Nerta Studio online store.
1.4. By placing an order, the Customer confirms that they have read and accepted these Terms & Conditions.
1.5. Consumers retain all mandatory rights granted to them under applicable consumer protection laws, regardless of any provision of these Terms & Conditions.
2. Products
2.1. The Nerta Studio online store offers handmade crochet products and digital crochet patterns in PDF format.
2.2. Due to the handmade nature of the products, colours, textures and other visual characteristics may differ slightly from the photographs displayed on the website. The appearance of colours may also vary depending on the Customer’s device or screen settings.
2.3. The main information regarding each product, including its characteristics, materials and, where applicable, care instructions, is provided in the individual product description.
2.4. PDF crochet patterns constitute digital content and are delivered electronically.
3. Placing an Order
3.1. The Customer selects the desired product and adds it to the shopping cart.
3.2. Before submitting an order, the Customer must review the information provided and ensure that their name, email address, telephone number and delivery address are correct.
3.3. An order is considered placed once the Customer confirms the order and completes payment using an available payment method.
3.4. An order confirmation will be sent to the email address provided by the Customer.
3.5. Nerta Studio may contact the Customer if clarification is required regarding the order, payment, delivery address or other order-related matters.
4. Prices and Payment
4.1. Product prices are displayed in euros.
4.2. The final order amount, including applicable shipping costs and other charges, will be displayed before the Customer confirms and pays for the order.
4.3. Payments may be made using the payment methods available in the online store, including WooPayments and Paysera once these payment services are activated.
4.4. Nerta Studio is not responsible for technical failures or interruptions affecting third-party payment services.
5. Production and Delivery of Physical Products
5.1. Nerta Studio products are made to order.
5.2. The production period is up to 14 calendar days from confirmation of payment.
5.3. Once completed, the order will be handed over to the shipping provider selected by the Customer.
5.4. Shipping may be carried out through Omniva, Venipak, LP EXPRESS, Lietuvos paštas (Lithuanian Post) or other shipping providers available at the time of purchase.
5.5. Nerta Studio makes reasonable efforts to provide accurate delivery estimates but cannot guarantee a specific delivery date where delays are caused by circumstances beyond Nerta Studio’s control.
6. Digital Content
6.1. PDF crochet patterns are delivered electronically to the email address provided by the Customer and, where technically possible, become available immediately after successful payment confirmation.
6.2. The Customer is responsible for providing a correct email address and ensuring that they are able to receive emails and download digital files.
6.3. PDF patterns are intended for the Customer’s personal use only.
6.4. Without prior written permission from Nerta Studio, the Customer may not:
copy PDF patterns;
send or share them with other persons;
publicly display or distribute the files;
sell or otherwise transfer the files;
upload the files to publicly accessible platforms;
use the PDF content for commercial distribution.
6.5. The Customer may use a purchased crochet pattern for personal crocheting and, unless otherwise stated in the relevant product description, may sell physical products they have personally made using the pattern. The PDF pattern itself may not be copied, distributed or resold.
6.6. Nerta Studio retains all intellectual property rights in its crochet patterns, written instructions, diagrams, photographs, illustrations and other creative content.
7. Withdrawal from Digital Content Contracts
7.1. Before purchasing a PDF crochet pattern, the Customer must expressly agree that delivery of the digital content may begin immediately after payment.
7.2. The Customer must also acknowledge that, once the provision of digital content has begun, they lose their statutory right of withdrawal to the extent provided by applicable law.
7.3. For this purpose, the online store may include a separate mandatory checkbox that the Customer must select before placing the order.
8. Consumer Right of Withdrawal
8.1. Consumers generally have the right to withdraw from a distance contract within 14 days, except where an exception established by applicable law applies.
8.2. This right may not apply to products made according to the Customer’s specific instructions or clearly personalised to the Customer’s individual needs.
8.3. The right of withdrawal does not apply to digital content once its provision has begun with the Customer’s express prior consent and the Customer has acknowledged that they thereby lose their right of withdrawal, to the extent provided by applicable law.
8.4. Further information regarding returns is provided on the Nerta Studio “Shipping & Returns” page.
9. Product Quality
9.1. Nerta Studio is responsible for ensuring that products comply with applicable consumer protection and other legal requirements.
9.2. If the Customer believes that a product is defective or does not correspond to the order, they should contact Nerta Studio at info@nertastudio.com and provide information about the order and the issue identified.
10. Complaints and Disputes
10.1. Customers are encouraged to contact Nerta Studio directly to resolve any questions or disputes:
10.2. Nerta Studio will review complaints and respond within the time limits required by applicable law.
10.3. If a dispute cannot be resolved amicably, a consumer may contact the competent consumer dispute resolution authority or use another dispute resolution method available under applicable law.
11. Intellectual Property
11.1. All content available through the Nerta Studio online store, including the logo, text, photographs, website design, crochet patterns, diagrams and other content, is protected by copyright and other intellectual property rights.
11.2. Without permission from Nerta Studio, such content may not be copied, reproduced, distributed or otherwise used for commercial or other purposes, except where permitted by applicable law.
12. Changes to the Terms
12.1. Nerta Studio may amend these Terms & Conditions where necessary due to changes in legislation, website functionality, services or business operations.
12.2. The version of the Terms & Conditions applicable at the time the order was placed will apply to that purchase.
13. Contact
Nerta Studio
Individual Activity
Individual Activity Certificate No.: [NUMBER]
Email: info@nertastudio.com
Phone: +370 629 52930