LT

INFORMACIJA

Privacy Policy

Last updated: August 31, 2026

1. General Provisions

This Privacy Policy explains how Nerta Studio collects, uses, stores and otherwise processes personal data when you visit the Nerta Studio online store, purchase products or digital content, contact Nerta Studio or use other services provided through the website.

2. Data Controller

The data controller is:

Nerta Studio
[NAME SURNAME]
Individual Activity
Individual Activity Certificate No.: [NUMBER]
Email: info@nertastudio.com
Phone: +370 629 52930

3. What Personal Data Do We Collect?

Depending on how you use the website and whether you place an order, we may process:

  • name and surname;

  • email address;

  • telephone number;

  • delivery and billing address;

  • order information;

  • purchased product information;

  • payment information;

  • invoices and payment records;

  • correspondence with Nerta Studio;

  • information provided when contacting us regarding an order or product;

  • technical information about your device and browser;

  • IP address;

  • information about website usage and visits, where the required consent has been obtained.

4. Purposes of Data Processing

Personal data may be processed for the following purposes:

  • processing and fulfilling orders;

  • producing and delivering physical products;

  • delivering PDF crochet patterns;

  • processing payments;

  • issuing and maintaining accounting records;

  • responding to customer enquiries;

  • handling returns, complaints and product-related claims;

  • maintaining website security;

  • analysing website usage and improving website functionality;

  • sending newsletters and marketing communications where there is an appropriate legal basis and, where required, the Customer’s consent;

  • fulfilling other legal obligations.

5. Legal Bases for Processing

Personal data may be processed on the following legal bases:

  • performance of a contract;

  • compliance with a legal obligation;

  • legitimate interests of Nerta Studio;

  • consent;

  • other legal bases provided by applicable law.

6. Payments

Payments may be processed using WooPayments and Paysera once these payment services are activated.

Payment service providers may process data necessary to complete payments in accordance with their own privacy policies and applicable laws.

Nerta Studio does not have access to all payment card details where such information is processed directly by the relevant payment service provider.

7. Sharing Personal Data with Third Parties

Where necessary, Customer data may be shared with service providers that assist Nerta Studio in operating its business, including:

  • payment service providers;

  • postal and courier service providers;

  • website hosting and online store service providers;

  • accounting service providers;

  • email and newsletter service providers;

  • analytics service providers;

  • IT and technical support providers.

Personal data is shared only to the extent necessary for the relevant purpose or where required by law.

8. Google Analytics

Nerta Studio may use Google Analytics to analyse website traffic and how visitors use the website.

Google Analytics may collect information about website usage, device and browser information, approximate geographic information and other analytical data.

Analytics cookies will only be used where permitted by applicable law and, where required, after obtaining the visitor’s consent.

Further information about cookies is provided in the “Cookie Policy”.

9. Newsletters and Marketing

If a Customer subscribes to the Nerta Studio newsletter, their email address may be used to send newsletters and marketing communications in accordance with applicable law.

Customers may unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant email or by contacting info@nertastudio.com.

10. Data Retention

Personal data is retained for no longer than necessary to fulfil the purposes for which it was collected or for as long as required by applicable law.

Order, payment and accounting information may be retained for the period necessary to fulfil Nerta Studio’s legal obligations and protect its rights and legitimate interests.

11. Data Security

Nerta Studio applies appropriate technical and organisational measures designed to protect personal data against unauthorised destruction, loss, alteration, disclosure or access.

However, no transmission of information over the internet can be guaranteed to be completely secure.

12. Your Rights

Under applicable data protection laws, individuals may have the right to:

  • access their personal data;

  • request correction of inaccurate data;

  • request deletion of personal data;

  • request restriction of processing;

  • object to certain processing activities;

  • receive their personal data where applicable;

  • withdraw consent where processing is based on consent.

To exercise your rights, please contact:

info@nertastudio.com

13. Complaints to a Supervisory Authority

If you believe that your personal data is being processed unlawfully or improperly, you may first contact Nerta Studio.

You also have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania or another competent supervisory authority in accordance with applicable law.

14. Changes to this Privacy Policy

Nerta Studio may periodically update this Privacy Policy when the website functionality, services, data processing practices or applicable legal requirements change.

The latest version of this Privacy Policy will always be published on the online store.

15. Contact

For questions regarding the processing of personal data:

Nerta Studio
Email: info@nertastudio.com
Phone: +370 629 52930